Statement about Accessibility

Adventure Assistance is committed to providing excellent service to all our customers and potential customers. We strive to offer goods and services to those with disabilities in a manner that respects their dignity and independence.  We also are actively incorporating accessibility practices to ensure that our website and our digital content is accessible and remains accessible.

Adventure Assistance strives to provide equal digital access and usability so that no individuals with disabilities are excluded, denied services, segregated, or otherwise treated differently because of their disability.

Adventure Assistance has based our web accessibility standards on the W3C Web Content Accessibility Guidelines (WCAG) 2.0 Level A + AA success criteria. Information about these guidelines can be found here: http://www.w3.org/WAI/standards-guidelines/wcag/. These guidelines are not regulations and thus they can be difficult to apply, but Adventure Assistance has taken considerable steps to improve accessibility on our websites and digital content.  Access assistance information is included near the end of this statement for any person who needs further assistance in engaging with the website.

Adventure Assistance views accessibility as an ongoing effort and is continually seeking new solutions that will provide an excellent and inclusive experience to all users, regardless of ability.  Current efforts include:

  • Launched accessibility working group with a focus on digital accessibility
  • Dedicated funding to ensure content is usable by all
  • Adventure Assistance vision, values, and goals that align to inclusiveness
  • Internal policies that address accessibility
  • Periodic scanning and testing of digital content
  • Team attendance at accessibility related technology forums
  • Membership with Disability:IN (https://disabilityin.org/)
  • Seeking ways to improve the accessibility and usability of our sites.

Digital accessibility is a core concern for us during digital content design and development. Towards that goal, we have engaged the services of an industry leading accessibility consulting organization to ensure that Adventure Assistance digital content remains on the forefront of digital accessibility and accessibility technology changes.

For the best experience, Adventure Assistance recommends that you help by keeping your technology up to date with the latest version of your web browser, latest version of your assistive technology software/hardware, and smartphone applications that utilize built-in accessibility features on Android and iOS.

We are constantly improving our digital content. If you encounter an accessibility issue, please use the channels below to communicate this issue to us so that we may resolve it for you.

To provide feedback or seek information regarding the use of our website, use of digital documents through digital accessibility technology, or to request other digital accommodations (unrelated to product and/or account information) please contact us.

Last Update Notice

Update Date: May 2023